As a business analyst you are often expected to act as a bridge between a functional domain and the business stakeholders. Business analysts must be great verbal and written communicators, tactful diplomats, problem solvers, thinkers and analyzers. Though you have been extensive training in project management and related areas, using systematic business and management tools such as graphical analysis, data distribution & visualization, statistical discovery, etc are considered to be difficult by many Business Analysts.

Fortunately Lean Six Sigma, which is process improvement methodology provides many of the tools that can be handy for Business Analysts at one place. It comprises of statistical tools and techniques along with visualization tools. There are many tools such as Visual Analysis & Data Discovery tools like Fish-bone, 5 why, in scope-Out scope, Box plots and analytical tools like MSA, Descriptive Statistics, Variation, Correlation and Regression. They are explained in brief as under:

**Visual Tools:**

There are many tools which a business analyst will learn from Lean Six Sigma Green Belt Certification. We’ll talk about few Visual analysis tools from Lean Six Sigma in brief as under:

**Fish Bone Diagram**also called as Cause and Effect Diagram helps to reach the root cause of any business issue. The important characteristic of this tool is to categorize the issue into 6 different aspects like Men, Machine, Material, Measurement, Method and Mother Nature (Environment). This will help the analyst prioritize the problem and solve the problem in a systematic manner.- Another tool for root cause analysis is
**5-Why**which involves repeating the question “Why” where each question forms the base of the next question and this will go on until the root cause is found. All the questions and answers of the 5 Why, are placed on a sheet of paper with the help of which the analyst can view the whole picture in a single page. **Box plot**is a quick way of visualization of data and is represented in the form of box & whiskers. It helps in scrutinizing and comparing sets of data which demonstrates the variation in the sample data set.**Statistical process control (SPC)**is method of measuring and controlling KPIs of any process. AKA control charts, this helps to proactively identify issues from data. It is a great tool for continuous monitoring of process parameters both in service and manufacturing processes.**Run charts**are similar to control charts and suggest shifts in the process over a period of time and points out special factors which influence the process variability.**FMEA**stands for Failure Modes and Effect Analysis which is an approach to identify all possible failures in any process. Like doing analysis of how and where we can fail so as to take precaution before even starting the implementation of any project. This is a very important element for the success of any project which will help a business analyst in his/her daily management.

**Analytical Tools:**

Here are few examples of data discovery analytical tools that a Business Analyst will learn from Six Sigma.

- Quite often Business Analysts struggle with poor data quality.
**MSA aka Measurement System Analysis**is a Lean Six Sigma tool used to evaluate that whether the data collection method, the instruments/source used for measuring and whole measurement is precise & accurate or not. This is also used to ensure the integrity of data used for analysis and gauge the effects of errors in measurement used to make decisions taken for product or processes. **Descriptive statistics**includes the assessment of central tendency and measures of dispersion in the any data set. Further it helps to identify skewness, kurtosis, outliers, and specific patterns in the distribution.**Analysis of Variance**abstracted as ANOVA is a statistical hypothesis test used to identify significant factors that cause a particular business issue. The biggest the merit of such advanced statistical methods is in confidence & credibility that a Business Analyst can provide to the leadership and management on his analysis and conclusions.**Correlation & Regression**are similar tools used to establish a relationship between the two business variables such as revenue and capacity. By validating such relationships, the Business Analyst can bring out significant insights to the management.

A business analyst having Green Belt Certification shall have a comprehensive understanding of Lean six sigma and shall be able to apply its tenets to their daily work. The principles of Six Sigma are so widely applicable that employees getting trained are highly valued and aggressively sought after. Lean Six Sigma Certification will be a stepping stone for professionals to a higher level as you avail expertise in different problem solving tools and techniques of Lean Six Sigma.

If you are new to Lean Six Sigma then Y=f(X) is one amongst many jargons that you will have to familiarize yourself.

The objective of Lean Six Sigma philosophy and DMAIC improvement methodology is to identify the root causes to any problem and control/manage them so that the problem can be alleviated.

Six Sigma is process oriented approach which considers every task as a process. Even the simplest of the tasks, such as performing your morning workout or getting ready to office is considered as a process. The implication of such a view point is to identify what is the output of that process, its desired level of performance and what inputs are needed to produce the desired results.

Y is usually used to denote the Output and X for the inputs.

Y is also known as dependent variable as it is dependent on the Xs. Usually Y represents the symptoms or the effect of any problem.

On the other hand, X is known as independent variable as it is not dependent on Y or any other X. Usually Xs represents the problem itself or the cause.

As you will agree that any process will have at least one output but most likely to have several inputs. As managers, we all are expected to deliver results and achieve a new level of performance of the process such as Service Levels, Production Levels, Quality Levels, etc., or sustain the current level of performance.

In order to achieve this objective, we focus our efforts on the output performance measure. However a smart process manager will focus on identifying Xs that impact the output performance measure in order to achieve the desired level of performance.

**How does one identify the input performance measures or Xs?**

Six Sigma DMAIC methodology aims to identify the inputs(Xs) that have significant impact on output (Y). After that the strength and nature of the relationship between Y and Xs are also established.

Six Sigma uses a variety of qualitative and quantitative tools & techniques listed below to identify the statistical validation of the inputs (or root causes), their strength and nature of relationship with Y:

- Cause and Effect Diagram/Fish Bone diagram
- 5 Why Analysis
- Process Maps
- Histogram
- Descriptive Statistics
- Run Charts
- Normal Distribution Plots
- Box plots
- Stem and Leaf Plots
- Hypothesis Testing
- ANOVA (Analysis of Variance)
- Chi-Square Test
- 1-t Test
- 2-t Test
- Paired t Test
- Correlation
- Regression
- Scatter Plots
- Statistical Process Control (SPC)/Control Charts

**What does f in Y= f(X) mean?**

‘f’ represents the nature and strength of the relationship that exists between Y and X. On one hand, this equation can be used for a generic interpretation that symbolizes the fact that Y is impacted by X and nature of relationship can be quantified. On the other hand, such a mathematical expression can be created provided we have sufficient data using the above mentioned analytical tools such as regression and other hypothesis tests.

The mathematical expression that we obtain is nothing but an equation such as:

TAT = 13.3 – 7.4*Waiting Time + 1.8*No. of Counters – 24*Time to Approve

Once such an equation is established, it can be easily used to proactively identify the Y for various values of X. Thus Y= f(X) is the basis for predictive modeling. All the newer analytical concepts such as Big Data, etc are based on this foundation principles.

Improve phase is the fourth phase of **Lean Six Sigma projects**. Following are the deliverable of this phase:

- Identify Solutions to overcome the impact of root causes
- Refine Solutions (FMEA, Poka-Yoke)
- Pilot Solutions
- Statistically validate results

For each of the root causes identified in the Analyze phase, the Lean Six Sigma Team uses an apt structured or unstructured brainstorming method to generate various alternatives to overcome the problem. These techniques may include Channeling, Anti-solutions, Analogy, Wishful thinking, Random word stimulus methods, etc.

SCAMPER is another popular method which can be used by the Six Sigma Green Belt to systematically improve the current process using any of the following methods: Simplify or Substitute, Combine, Adapt, Modify, Put to different use, Eliminate & Reduce.

If there are too many options that the team has identified, then a variety of solution screening methods can be used to select the best solution for implementation. These screening methods include NGT (Nominal Group Technique), N/3 Voting, Criteria Based Matrix (CBT), etc.

Proposed solutions can be a new process, technology change, policy changes, alterations of inputs, measurement system refinement, customer, employee or vendor education, etc. In such cases, either revised process map, future state value stream mapping, etc., may need to be proceeded.

The solution that the team has selected should directly impact the CTQ of the project. Six Sigma Green Belt should validate this.

Before implementing solutions, the Six Sigma Green Belt needs to ensure that the proposed solutions are complete and well refined. This will ensure that there are no delays, rework during implementation, and the full impact on CTQ is derived. In order to do this, a tool called Failure Modes Effect Analysis (FMEA) is used. The main purpose of this tool is to assess all the risks involved with a solution, and how to mitigate them by refining the solution before implementation. Risk Priority Number (RPN) derived from FMEA helps in prioritizing the risks and acting on them in a systematic manner.

Mistake-proofing (Poka-Yoke, in Japanese) is a method used to ensure that the proposed solution doesn’t create additional defects or errors. This can be used in conjunction with FMEA.

Now the solution is ready for pilot. The purpose of the pilot is to assess its impact in a control group setting. Based on the qualitative and quantitative results of the pilot, necessary alternations can be incorporated to the final solution. Six Sigma Green Belt should closely work with the process owners during pilot to understand ground realities and build ownership.

In Lean Six Sigma Projects, it is an important step to statistically validate the impact on CTQ (before implementation & after Implementation). Hypothesis tests like 2-t test, ANOVA, Chi-square tests, etc., are used to perform this statistical validation. These tests help to identify if the improvement is significant or marginal in nature. Six Sigma Green Belt should be able to select and perform appropriate tests using statistical softwares.

On successful completion of these deliverable and formal Improve tollgate review, the Lean Six Sigma project team is ready to move to the Control phase. Next >>>